New Versus Old, the 8 Fundamentals to sustainable scale! Whilst the traditional model of forming and growing a business still exists, it has to be recognised that the birth of the internet, social media and electronic payment options has enabled a new form of business to emerge. One that is faster, slicker, more profitable, less time consuming and requires far less resource to enable an extortionate amount of money to be made! However, in BOTH models there are still far too many either … [Read more...] about Are you ready to SCALE?
7. Customer Service & Delivery
It was Bill Gates who is attributed as having said "Your most unhappy customers are your greatest source of learning" yet so many business owners have lost the art of listening, and choose only to hear! However, there is a huge different between hearing feedback, testimonials and praise to the non to silent murmuring of disenchantment which if left unresolved leads to a breakdown in that all important relationship of trust bits taken so long to build. It is far more satisfying to surround … [Read more...] about Do you listen or are you simply hearing?