This guide explains our legal terms in simple language
The full legal terms still apply – this is just to help you understand them better.
(To view the full legal terms of service, CLICK HERE)
What This Agreement Covers
Who’s involved?
- MyTrueNORTH – that’s us, providing coaching services
- The Client – your business or company
- Key Individual – the person from your company who’ll be coached (probably you!)
What we provide: Coaching, training, and mentoring services to help grow your business.
Our Previous Service Packages
If You Bought Services Before September 1, 2025
You’ll stay on your original package with the same terms you agreed to:
- Pick My Brains/VIP – 24-hour minimum commitment
- Business Planning/Masterclasses – 6-week minimum commitment
- Basecamp/Explorer/Summit – 12-month minimum commitment
Existing Packages (From September 1, 2025)
- ‘The Technique’ – Single 90-minute session, non-refundable
- ‘Taste of Freedom’ – 12 sessions over 24 weeks
- ‘Legacy’ – Our premium program (application only):
- 12-month minimum if you’re new to us
- Monthly rolling contract if you’ve completed ‘Taste of Freedom’
Special Deal: If you do ‘The Technique’ and book ‘Taste of Freedom’ within 48 hours, we’ll credit your £500+VAT toward the bigger program.
How Long Does This Last?
Fixed-term contracts: These run for the minimum period shown above, then end unless we both agree to continue.
Rolling contracts: These continue month-to-month until someone gives 30 days’ notice to stop.
Important: During any minimum period, neither of us can cancel early except in serious situations (like non-payment or legal breaches).
What Coaching Actually Means
Key Point: We coach and support YOU to do the work. We don’t do the work FOR you.
- We provide strategies, guidance, and methodology
- Success depends on YOU implementing what we teach
- We don’t guarantee specific business results – that’s up to how well you apply what you learn
Cancelling Sessions
Give us 48 hours’ notice to cancel or reschedule – that’s fair for everyone.
Less than 48 hours’ notice or no-shows: You’ll pay 50% of the session fee (except medical emergencies with proof).
‘The Technique’ is always non-refundable – no exceptions.
Materials and Resources
What you get: One copy of all relevant materials for your chosen program.
What you can do with them:
- Use them for your business during our contract
- Make internal copies for people who attend sessions
- Keep materials from completed sessions for personal reference
What you CAN’T do after our contract ends:
- Share them with others (including employees)
- Use them to train other people
- Sell or commercialise them
- Make copies
Break this rule = £10,000 penalty, plus we reserve the right to ask the court to stop you.
Recording and Privacy
Sessions aren’t recorded unless everyone agrees in writing.
Case studies: We might ask to use your story (anonymously) for marketing – you can always say no.
Your information stays confidential – we won’t share your business details with anyone else.
Payment Terms
When to pay: Within 14 days of getting our invoice.
Late payments: You’ll pay interest (currently around 13-14% per year) plus any debt collection costs.
Payment plans: If you’re paying in instalments, both your business AND you personally are responsible for every payment.
Disputes: If you disagree with a bill, tell us immediately, but still pay the parts you don’t dispute.
Non-payment: We can pause your services if you’re more than 21 days late with undisputed amounts.
What We’re Responsible For
We ARE responsible for:
- Death or injury caused by our negligence
- Fraud or deliberate wrongdoing
- Providing services with reasonable care and skill
We’re NOT responsible for:
- Lost profits or business if something goes wrong
- Indirect consequences of our advice
- What happens when you implement (or don’t implement) our guidance
Maximum we’ll pay if something goes wrong:
- £10,000 for confidentiality breaches
- OR the total you paid us in the previous 12 months
- Whichever is higher
Why these limits? Our fees are set considering these limits, and we carry £1 million professional insurance.
Force Majeure (Things Beyond Our Control)
If something major happens that’s beyond either party’s control (pandemic, natural disasters, government shutdowns), we might not be able to deliver services on time.
But: This doesn’t excuse payment obligations, and doesn’t include things like market changes or lack of money.
Ending This Agreement
During minimum periods, neither side can quit early except for serious breaches or non-payment.
After minimum periods: Either side can end it with 30 days’ written notice.
Rolling contracts: Either side can end it with 30 days’ notice anytime.
Serious breaches: We can end immediately if you break the law, steal our intellectual property, or breach ethical standards.
If We Have a Dispute
First step: Try to sort it out by talking.
Second step: Formal mediation with a neutral mediator (except payment disputes – we can go straight to court for those).
Final step: English courts will decide, and English law applies.
Special Rights for Individual Consumers
Are you buying this for personal use (not business)? You get extra rights:
- 14-day cooling-off period to cancel
- Full refund if you cancel within 14 days
- Our liability limits don’t apply to you
- Special cancellation form included
Data Protection
Your personal information is protected under UK data protection law.
We’ll tell you within 72 hours if there’s any data breach that might affect you.
We keep your data for 7 years after our contract ends, then delete it (unless law requires longer).
Key Takeaways
✅ Understand what coaching is – we guide, you implement
✅ Respect minimum contract periods – you can’t quit early
✅ Instalment plans are NOT subscriptions – you owe the full amount regardless of how you pay
✅ All instalments become due if you breach or cancel early
✅ Pay on time – 14 days, or you’ll pay interest
✅ 48-hour cancellation notice – or pay 50% of the session fee
✅ Keep our materials confidential – don’t share them
✅ Consumer rights protected – extra rights if buying for personal use
Questions?
Contact us at: Co******@*********th.biz
Remember: This plain English guide helps you understand the terms, but the full legal document is what actually governs our relationship.